Your Information Is Our Responsibility

1 Scope of Information Collection

8kdb collects only the information that is necessary for the smooth operation of the platform and for providing you with the best possible service. The types of information are described in detail below.

1.1 Information You Provide Directly

Information you provide when registering or managing your account:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred currency and language settings
• Identity verification documents (where applicable)
• Financial transaction information (via bKash, Nagad, Rocket)

1.2 Automatically Collected Information

The following information is collected automatically when you use the platform:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration and navigation patterns
• Referral URL and source of entry to the platform
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases, information may be received from accredited third-party service providers for the purpose of identity verification or fraud prevention. Such information collection is conducted under strict contractual terms.

2 Purpose of Using Information

8kdb uses the collected information for the specific purposes described below. Information is not used beyond the stated purposes.

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To complete deposit and withdrawal requests quickly and accurately.
• Customer Support: To resolve your issues quickly via live chat or email.
• Fraud Prevention: To detect unauthorized access and suspicious activity.
• Legal Compliance: To comply with applicable regulations and the directives of regulatory authorities.
• Platform Improvement: To analyze user experience and improve service quality.
• Communications: To send important platform updates and security-related notifications.

Before sending marketing messages, 8kdb obtains your consent. This consent can be withdrawn at any time.

3 Data Security Measures

8kdb adopts industry-standard technical and organizational measures to protect your personal information.

3.1 Technical Security

• SSL Encryption: All data transmissions on the website are secured with 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel can access specific data.
• Regular Security Audits: Regular audits are conducted to identify potential vulnerabilities.

3.2 Organizational Measures

• Regular data protection training for staff.
• Clear internal policies on data processing.
• A rapid response protocol in the event of a data breach.

However, complete security on the internet can never be guaranteed. You are also responsible for keeping your password confidential and logging out from unfamiliar devices.

4 Disclosure and Sharing of Information

8kdb never sells your personal information or transfers it to third parties for commercial purposes. Information may be shared only in the limited circumstances described below.

4.1 Service Provider Partners

Necessary information is shared with selected partners to ensure services such as payment processing, identity verification, and technical support. These partners may use the information only for the designated purpose and are contractually bound to maintain confidentiality.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, government directive, or applicable law. In such cases, 8kdb discloses only the minimum information required.

4.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred. However, the terms of this Privacy Policy will remain in effect and users will be notified in advance.

5 Cookie Policy

8kdb uses cookies and similar technologies to improve your website experience.

5.1 Types of Cookies

• Essential Cookies: Necessary to maintain the core functionality of the site and secure login sessions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to understand which parts of the site are used most. No personal identity is revealed.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Data Retention Period

8kdb retains your information only for as long as it is needed — not beyond that.

• Active Accounts: Necessary information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period to meet legal requirements and resolve disputes.
• Transaction Records: Records of financial transactions must be retained for a defined period as required by applicable regulations.
• Technical Logs: Deleted within a short period after security analysis.

Once the specified retention period ends, information is securely deleted or anonymized.

7 Your Rights

8kdb recognizes and respects the following rights regarding your information.

• Right of Access: The right to request details of what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (unless a legal obligation requires retention).
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to receive a copy of your information in a structured format in certain circumstances.
• Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

8 Protection of Minors' Information

8kdb is strictly not intended for anyone under the age of 21. To use the platform, you must be 21 years of age or older. We do not knowingly collect any information from minors.

If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. To report a suspected case, contact us at [email protected].

9 Third-Party Links and Services

The 8kdb platform does not contain links to third-party websites. However, game providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, and others) operate under their own privacy policies.

bKash, Nagad, and Rocket's own privacy policies apply to payment processing. It is recommended that you read the relevant service's policy before making a transaction.

10 International Data Transfers

In some cases, your information may be stored or processed on international servers. Any such transfer is conducted under appropriate safeguards and contractual protective terms, consistent with this Policy.

8kdb ensures that the applicable legal requirements of both the source country (Bangladesh) and the destination country are met.

11 Changes to This Policy

8kdb may update this Privacy Policy from time to time. When changes are made:

• The last updated date on this page will change.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after changes have been made will be considered acceptance of the new policy.

It is recommended that you visit this page regularly to stay informed about policy updates.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the 8kdb support team.

• Live Chat: Instant support available 24/7 from any page on the site.
• Email: [email protected] (Support available in both Bengali and English.)

Ensuring your data protection rights is our commitment. 8kdb takes every complaint seriously and is dedicated to resolving it as quickly as possible.