Frequently Asked Questions
All your questions about 8kdb answered in one place
From playing on mobile to withdrawals, VIP benefits, and account security — everything you want to know about 8kdb is right here.
Welcome to 8kdb. This FAQ page is put together around the questions Bangladeshi players ask most. You'll find clear, straightforward answers on how to play easily on mobile, how to withdraw money with bKash or Nagad, VIP program benefits, cricket betting details, and how to keep your account secure. If you can't find an answer here, our 24/7 live chat support is always available.
Detailed FAQ
Answers to all your questions
Playing on Mobile
On an Android phone, open 8kdb.lat in Chrome, then tap the menu (three dots) and select "Add to Home Screen". On an iPhone, open the site in Safari, tap the share icon at the bottom, and select "Add to Home Screen". After that, you can access the site directly from one icon — no app installation needed.
8kdb is fully browser-based, so no separate app download is needed. The site runs smoothly on both Android and iOS smartphones and tablets. Using the latest version of Chrome, Firefox, or Safari gives you the best experience. You can also play equally well from a Windows or Mac computer.
First, clear your browser's cache and cookies — in Chrome, go to Settings → Privacy → Clear Browsing Data. Then reload the page. If the problem persists despite a good connection, try a different browser or make sure VPN is turned off. If the issue continues, let us know via live chat and we'll help you quickly.
Don't worry if your connection suddenly drops. The game state is saved on the server. Once you reconnect, log back into the site and you can continue from exactly where you left off. If you notice any discrepancy in your balance for any reason, contact support immediately and we'll verify the transaction log and resolve it.
Withdrawals
Yes, for security purposes at 8kdb, withdrawals can only be made to bKash, Nagad, or Rocket numbers registered in the player's own name. Sending money to someone else's number or an account under a different name is not possible. This is an important policy to keep funds secure.
The pending status is normal — it means the request is going through the verification process. It usually completes within 30 minutes to 3 hours. It's best not to submit multiple requests during this time. If the money hasn't arrived after the expected time, contact us via live chat with your transaction ID.
Yes, 8kdb's withdrawal service runs 24 hours a day, 7 days a week — whether it's nighttime, Friday, or any other day off. bKash, Nagad, and Rocket are also generally active around the clock, so you can request a withdrawal at any time.
The minimum withdrawal amount at 8kdb is ৳800. After a request is successfully submitted, the money usually reaches your mobile wallet within 30 minutes to 3 hours. It may take slightly longer during peak network times, but in most cases it arrives much faster.
VIP Program
At the end of each week, your total bets are calculated and a set percentage is credited to your account as cashback based on your current VIP level. Bronze level receives up to 0.5% cashback, Silver up to 1.0%, and Gold up to 1.5%. This cashback is added as directly usable balance.
Alongside cashback, VIP members enjoy priority support — higher-level members generally receive faster responses. VIPs get early access to special promotions, bonus offers, and seasonal events. Gold members have access to more personalized service. New benefits are added at every level.
Playing regularly and staying active is the key to advancing VIP levels. The more consistent and the more you play, the faster you'll move to the next level. From Bronze to Silver and Silver to Gold — each promotion increases your weekly cashback and opens the door to new benefits.
The 8kdb VIP program has three levels: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback), and Gold (up to 1.5% weekly cashback). Benefits increase progressively at each level.
Cricket Betting
Decimal odds are the simplest method. Multiply your stake by the odds to get your total expected return. For example, if a team's odds are 2.50, a ৳100 bet returns ৳250 (which includes your original ৳100 stake). The higher the odds, the lower the chance of winning, but the return is also higher if you win.
Yes, 8kdb offers betting on BPL, IPL, T20 World Cup, ICC tournaments, and various other international series. You can bet on markets including match winner, toss result, total runs, and wicket falls. The list of available matches can be found in the cricket section of the site.
If a match is cancelled or declared a no-result due to rain or any other reason, all bets on that match are generally voided and the stake is refunded. However, if the match is partially completed and a result is determined under the Duckworth-Lewis method, settlement may be based on that result. See our rules page for specific policies.
Yes, 8kdb offers live in-play betting. Odds change in real time during a match and you can place new bets. For example, in a Bangladesh vs India match, you can bet on runs in the next over after the first over ends. Live betting is even more enjoyable with a fast internet connection.
Yes, accumulator (multiple selections combined) betting is available. Combining predictions across multiple matches multiplies the odds, so the return can be much higher if you're correct. Keep in mind that if any single selection is wrong, the entire bet loses. Experts generally recommend building accumulators with fewer selections.
Account Security
If you notice anything suspicious, change your password immediately and contact support via live chat or email. We will take steps to temporarily secure your account and will check your login history to give you a full picture. The sooner you report it, the faster the issue gets resolved.
A strong password should have at least 12 characters mixing uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$%). Do not use your name, date of birth, or phone number as a password. Avoid using your 8kdb password on any other site.
8kdb uses SSL (Secure Socket Layer) encryption technology to keep all data transfers secure. Your personal information, payment details, and transaction history are stored on encrypted servers. Information is not sold to third parties. Full details are available in our privacy policy.
Never. No 8kdb staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone asks for these, it is a fraud attempt. Stop the conversation immediately and report it to our official email. Always keep this rule in mind for your own protection.
Each account is for the exclusive personal use of the registered individual. Sharing login details with others is prohibited and risks account suspension. Separate family members can each open their own account. Use your account yourself — it's the safest approach.
Need more help?
Our support team is always ready
If you can't find an answer to your question in this FAQ, contact our support team directly. Assistance is available in both Bengali and English — day or night.
Live Chat Support
Talk to us directly via live chat from any page on the site. Available 24/7.
Email Support
For detailed issues, email us at: [email protected]